Please review our policies for accommodations in Northern California at The McCloud River Mercantile Hotel and make it your next vacation spot.

SINGLE ROOM CANCELLATIONS: 

  • All cancellations are subject to a $25.00 non-refundable room fee.  In addition, cancellations made 14 days or less to arrival date will be charged a fee equal to one night’s lodging or 50% of the reserved stay, whichever is greater unless the rooms can be rebooked. 
  • 30 day cancellation notice is required for some holidays and special events.  We have a 2-day minimum for holiday weekends.

CHECK-IN / CHECK-OUT

  • Check-in time is between 3:00 and 4:00 PM
  • Check-out is at 11:00 AM – please inform us if you want us to store your bags

ADDITIONAL POLICIES

  • Smoking -   We are a non-smoking inn.  There are designated smoking areas outside the Mercantile. 
  • Pets: currently, we do not accept pets; however, our future addition of 4 hotel rooms will include pet-friendly rooms and yard for our friendly critters.

EVENT PACKAGE CANCELLATION

  • Assembly Room:  All rental agreements require a 60-day cancellation notification.  Holiday reservations or those made more than six months in advance, require a $500.00 or 50% non- refundable deposit, whichever is greater and paid in accordance to the contract.
  • Block Reservation Rooms:  All cancellations are subject to a $25.00 non-refundable per room fee.  In addition, cancellations made 6 months or more before arrival will also be charged a fee equal to one night’s lodging per room or 25% of contract, whichever is greater.  Cancellations made 30 days or less to arrival date will be charged a fee equal to one night’s lodging or 50% of the reserved stay, whichever is greater unless the rooms can be rebooked. 
  • Catering:  A food deposit of 25% at time of contract paid according to contract terms.  Confirmation of attendees should be made 10 days prior to arrival and balance paid.  Cancellations made 10 days prior to catering event date will be charged 50% of amount.  Cancellations made 3 days prior to catering event date will be charged 75% of contract.
 
 
The McCloud River Mercantile Co. & The Mercantile Hotel
241 Main Street, PO Box 658~ McCloud, CA 96057
Ph: 530.964.2330 | F: 530.964.2846
Merchantile Store: 530.964.2846 | The White Mountain Fountain Cafe: 530.964.2005
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