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HOTEL POLICIES

CHECK-IN / CHECK-OUT

  • Check-in time in the Mercantile Store is between 3:00 and 5:00 PM (3-6 on Saturdays). Call to arrange after-hours check-in.

  • Check-out is at 11:00 AM – Late checkouts may be available upon request. Please, inform us if you want us to store your bags.

QUIET HOURS

  • Quiet hours are from 8am - 10pm.

SMOKING POLICY

  • Smoking – We are a non-smoking inn.  There are designated smoking areas outside the Mercantile. There is a $250 fee for smoking in a room.

PET POLICY

  • Pets: We have a pet-friendly room, Whisper’s Den. This is the ONLY room where pets are allowed. Please keep your pets leashed when in public areas.

SINGLE ROOM CANCELLATIONS:

  • All cancellations are subject to a $30.00 non-refundable room fee. In addition, cancellations made 14 days or less to arrival date will be charged a fee equal to one night’s lodging or 50% of the reserved stay, whichever is greater unless the rooms can be rebooked.

  • 30-day cancellation notice is required for some holidays, group rentals and special events.  We have a 2-day minimum for holiday weekends.

 

RETREAT CANCELLATION:

  • For retreat/group cancellations please contact us at 530-964-2602 for specific group pricing and additional policies.

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